The "Escalate" Tag
There’s a special tag in Spoke called “Escalate Conversation.” It brings a conversation to our attention.
Use this tag ONLY if one of the following applies:
- You need to report a text that is threatening, violent, or mentions self-harm.
- You're replying to another volunteer's conversation and they were responding inappropriately (not being positive and polite).
- A staff member asks you to add it so we can find the conversation more easily.
- The instructions say to – for example, the person gives us their email address and the instructions say to escalate emails.